0$0.00

Frequently Asked Questions

When shopping for downlights don’t be mislead by the cheapest price as unrated downlights / poor quality Led downlights could put your families / friends safety at risk. It’s not only extremely dangerous but it will void your house insurance policy or any insurance claims.

Its not worth the risk or the savings in the short term.

Electrical safety is important don’t take the gamble. 

All led duglighting downlights supplied ,are certified & tested product. All products meet strict Australian/New Zealand electrical safety standards.

Duglighting recommends choosing a downlight with either IC or IC-F rating as that will allow the downlight to be abutted and directly covered with insulation.
Down Under Group Lighting Downlights or Duglighting Downlights are IC-F, SAA, CE, ROHS approved, all products meet strict Australian/New Zealand electrical safety standards.


Australian company, selling only certified & tested product.
All products meet strict Australian/New Zealand electrical safety standards.
Lighting curated to meet your needs.
Competitive prices and great quality.
Wholesale discounts on quantity orders.
Fast Free Delivery Australia Wide
Australian Company Shipping from Australia ,selling only certified & tested product. All products meet strict Australian/New Zealand electrical safety standards.
Duglighting recommends choosing a downlight with either IC or IC-F rating as that will allow the downlight to be abutted and directly covered with insulation.
Down Under Group Lighting Downlights or Duglighting Downlights are IC-F, SAA, CE, ROHS approved, all products meet strict Australian/New Zealand electrical safety standards.
IC Rating: Insulation Contact
“IC” stands for Insulation Contact. IC rating is a measure used to determine if a downlight is suitable to come into contact with your building insulation or not. Most Australian homes these days are protected by a layer of insulation within the walls and ceilings. When the time comes for your electrician to install the downlights in your ceiling, that is when the issue of installing downlights under insulation arises and IC rating comes into play.
We recommend choosing a downlight with either IC or IC-F rating as that will allow the downlight to be abutted and directly covered with insulation.
  • Down Under Group Lighting Downlights are IC-F, SAA, CE, ROHS approved all products meet strict Australian/New Zealand electrical safety standards.
Build quality is the one thing that many suppliers don’t often mention to you. Like many things in life, it is a case of “you get what you pay for”. When it comes to downlights, the materials used have a real world impact on the performance and durability of the product. The main considerations of build quality are:
  • Frame and Heatsink Quality – Good quality downlights are most certainly made of aluminium frames and heatsinks while cheaper downlights tend to use plastic frames and heatsinks to keep costs down. Aluminium heatsinks are much more effective at diffusing the heat generated during usage and are more durable and reliable than plastic heatsinks.
  • Diffuser Quality – Another avenue where build quality matters is the quality of the diffuser. Poorly made diffusers can feel flimsy and cheap to the touch and often diffuse light poorly compared to better made diffusers.
 
  • Down Under Group Lighting Downlights have a solid frame and excellent heatsink capabilities.
Colour temperature refers to the colour characteristics of light, usually either warm (yellowish) or cool (bluish). Colour temperature is measured in Kelvin – lower Kelvin numbers produce Warm White while higher Kelvin numbers produce Cool White. Day Light is a White light.
Warm White = Less than 4000K
Cool White = More than 4000K
Day Light = More than 6000K
What led light should i choose, warm or cool ?

There are no rules – the choice is about personal preference and use. If you like the traditional yellowish colour of a conventional lamp then warm white around 3000k would be the ideal choice, this is the most popular choice for homes. If you want a modern, clean look, you may prefer the cleaner, brighter feel of a cool white lamp 4000k. Cool white light contains more blue light and looks brighter to the eye.
Day Light 6500k colour is used in warehouse facilities & office lighting / working environment applications where focus and productivity is most important.
  • Down Under Group Lighting Downlights stock all colour temperatures listed.
Now you need to decide whether you need fixed or gimble (adjustable) downlights, or a combination of both. Gimble frames allow you to adjust the direction of the light, which is very useful for task lighting such as kitchen, bathroom and study areas. Otherwise, stick to fixed frame downlights as they are usually cheaper and well suited for general purpose lighting.
We recommend buying gimble downlights only when necessary, otherwise stick to fixed downlights for cost savings.
  • Down Under Group Lighting Downlights have fixed downlights.
Beam angle simply refers to the spread of light from the light source. Downlights with wide beam angle creates a wider, softer light which is suitable for general ambient lighting. On the other hand, downlights with narrow beam angle produce a sharp, concentrated light which is ideal for spotlighting.
Wide beam angle = 60 degrees or more
Narrow beam angle = Less than 60 degrees
We recommend choosing downlights with wide beam angle for general purpose lighting and narrow beam angle for spotlighting.
  • Down Under Group Lighting Downlights have a beam angle of 120 degrees.
Downlights can either be dimmable or non-dimmableDimmer Switches can be added to dimmable downlights to control its level of light output. The dimming feature is very useful whenever the surrounding lighting has a strong effect on our entertainment or relaxation experience. The dimmer gives us the flexibility to turn the downlight on maximum capacity when we need to see clearly and turn down whenever we need to relax. Imagine your last experience at the cinema and the crucial effect of dimming the lights down when the movie starts.
We recommend getting dimmer switches for the flexibility of adjusting the lighting level for entertainment or relaxation reasons. 
  • Down Under Group Lighting Downlights come standard with a dimming feature, however Led units can be operated with or without a dimmer.
Surface Socket outlets offer a convenient way of providing power to your downlights. Many LED downlights now come equipped with flex and plug so surface socket outlets allow these downlights to be plugged-in just like any standard appliance. This allows you to easily replace a broken/faulty downlight by yourself in the event of a failure.
Without surface sockets, the electrician will have to hardwire the downlight to the power point in the ceiling, meaning that replacing downlights in the future becomes a difficult and costly practice.
  • Down Under Group Lighting Downlights include Australian surface sockets on all supplied units.
 
“IC” stands for Insulation Contact. IC rating is a measure used to determine if a downlight is suitable to come into contact with your building insulation or not. Most Australian homes these days are protected by a layer of insulation within the walls and ceilings. When the time comes for your electrician to install the downlights in your ceiling, that is when the issue of installing downlights under insulation arises and IC rating comes into play.
We recommend choosing a downlight with either IC or IC-F rating as that will allow the downlight to be abutted and directly covered with insulation.
  • Down Under Group Lighting Downlights are IC-F, SAA, CE, ROHS approved all products meet strict Australian/New Zealand electrical safety standards.

All Products advertised are stocked in Australia! Free Delivery Australia Wide! After ordering online, you will receive an email confirmation containing your order details from duglighting@iinet.net.au

Your order will be confirmed within a few minutes of placing your order.It is our policy to ensure we deliver to our customers in a fast efficient manner. In order to achieve this we use a range of freight companies depending on the size and weight of your order. You will be sent a tracking link via your email address provided.
Should you have any queries, please don’t hesitate to email duglighting@iinet.net.au

After payment is cleared 98% of all items are dispatched within one business day, Express Post for smaller items 1-3 day however for large items please allow 3-7 business days for it to arrive. Your item will be sent via courier.
Please provide a residential or business address as the courier offers a door to door service. Items can be dropped directly to your house or business which saves time spent at the shops.
Buyers will be able to trace the delivery online with a unique tracking number.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
Handling fees will apply
If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
Terms of the Warranty are listed below:
All  products sold in Australia are thoroughly checked and tested for 2 hours before dispatch.
Down Under Group Lighting Australia warrant that all products are free from defective material and defective workmanship through our strict quality control procedure in Australia.
All spare parts are readily available and we stock them exclusively for our customers.
36 months warranty will apply to all lighting products. 
If items are defective, damaged or show any symptoms of operation failure during the warranty period, please contact us and we will help solve the problem. 
Customers need to send photos or videos to us to show the problem first. Then we will offer a full or partial refund, or send replacement, or send parts. 
 New replacement or full refund will be offered for item which shows a serious problem and cannot be fixed. 
Replacement or full refund will be offered for items within 30 days of buying. 
Replacement or refund will be sent to buyers after faulty products are returned to the warehouse.
The lights must be installed by a qualified electrician.
 
 
 Customer Reviews for Down Under Group Lighting Please leave feedback on Down Under Group Lighting Australia or Duglighting at the bottom of purchased products.Your feedback is highly appreciated.